Pre-Sales Technical Specialist

Job Location

Can Tho, Ho Chi Minh City

Job Published

Thursday, July 28, 2022

Applications Close

Responsibilities

  • Driving the design, pre-sale, and delivery of PTN Global technology solutions (including web/enterprise development systems, DevOps, BA/QA), etc.

  • Providing a customer technical interface with a particular focus on technology strategies, customer influence, knowledge management, and technical opportunity identification and qualification.

  • Working closely with the Pre-Sales Team for New Business, and the Delivery Team for Existing Business (identifying, qualifying, and assisting in closing sales opportunities to produce a win/win outcome)

  • Conduct customer presentations and demonstrations to ensure the designed solutions are understood and can be accessed.

  • Take an active role in customer readiness for systems and product releases and provide regular and ad-hoc reporting for internal stakeholders.

  • Maintain and develop customer relationships alongside the Pre-Sales & Delivery Team, ensuring our customers receive a high level of customer service.

  • Manage advanced-level customer support issues via a trouble ticketing system, ensuring fault isolation, escalation, and resolution are well documented. Must also provide consistent customer follow-up and timely updates to problem resolution status.

  • Build and share knowledge of customers through active engagement and support.

  • Build relationships with customers to identify gaps and limitations with their current process/solutions.

Requirements

  • A degree in Engineering, Computer Science, or technical related discipline.

  • Previous experience in a Pre-Sales or Business Development role.

  • A proven track record in solution-based Pre-Sales or Sales.

  • Experience writing business proposals and responding to RFP/RFT and RFQs.

  • Persuasive presentation skills and the ability to develop strong customer relationships.

  • Understands, explains, and presents complex information and ideas to technical and non-technical audiences at all levels persuasively and convincingly.

  • Previous experience working in IT outsourcing/consulting.

  • Previous Project Management Technical Lead experience.

Benefits

  • Competitive salary.

  • Onsite opportunities to English-speaking countries.

  • Year-end Check Point Review.

  • Corporate Contribution Policy to recognize your contributions and improve your income twice a year.

  • Full benefits as Vietnam law from the onboarding day.

  • 13th annual payment.

  • Projects from Australia, New Zealand, the United States, and English-speaking nations, possibilities to work with new technology.

  • Support Training Cost Policy without reimbursement.

  • Working with cutting-edge technology companies, where you can contribute to making dreams into products together with an awesome engineering team.

  • Participate in a variety of activities, including English club, Happy Friday, birthday parties, team building, and company trips.

  • Powerful Laptop + Wide full HD LCD for working.